Thank you for choosing to use FAN VPN (hereinafter referred to as "this application"). We are well aware of the importance of privacy to every user, so we are committed to protecting your personal information and privacy security. Through this privacy policy, we will explain to you in detail how we collect, use, store and protect your information. This privacy policy applies to all data you provide when using FAN VPN.
Please read this policy carefully before using our services. If you do not agree to any terms of this privacy policy, please stop using FAN VPN.
1. Information we collect
In order to provide you with the best VPN service experience, we may collect some necessary user data, but we strictly abide by the principle of minimizing data collection and do not collect any unnecessary personal information. Specifically:
1.1 Non-personal identification information
We will not actively collect any information that can directly identify you, such as name, address, email address, etc. We will only collect technical information related to devices and applications, including but not limited to:
Device information: Including device model, operating system type and version, unique device identifier (such as IMEI, advertising ID, etc.) and other hardware information.
Application usage information: Including VPN connection time, server connection success rate, failure reason and user interaction data with FAN VPN.
IP address and location information: Although we do not record your exact IP address, we may temporarily collect the user's country or region based on server selection to provide a better service experience.
1.2 Log data
In order to maintain the stability of the application, we may automatically collect log information related to usage. These logs include:
Server logs: Record the time when the user connects to the server, the time when the connection is disconnected, the server response time, etc.
Error logs: Include technical data when the application crashes or errors occur, to help us improve the service.
We do not record users' browsing history, activities, traffic content or any other personal online activities.
2. Use of information
We strictly abide by the privacy protection principles, and the information collected is only used for the following purposes:
Provide services: We use the collected technical information to provide you with stable and secure VPN services to ensure smooth server connection and fast response.
Service optimization: By analyzing users' usage patterns and technical logs, we are able to optimize our network infrastructure, fix problems and improve service quality.
User support: If you report a problem to us, we may use relevant technical information to diagnose the problem and provide assistance.
Security: To ensure the security and privacy of all users, we use the collected data to identify and prevent potential abuse, attacks or malware.
3. Sharing and disclosure of information
We value your privacy and will not share your personal information with any third party except in the following specific circumstances:
Legal requirements: If we are obliged to provide data under the requirements of laws, court orders or other legal procedures, we will comply with such requirements, but will take appropriate measures to protect your privacy.
Business cooperation: In order to provide some functions or services, it may be necessary to share necessary technical data with partners such as technology suppliers and hosting service providers. These partners are subject to strict confidentiality obligations.
Prevention of illegal activities: In order to protect FAN VPN and our users from fraud, abuse or other illegal activities, we may disclose relevant information when necessary.
4. Storage and security of information
We take multi-level technical and organizational measures to ensure that your information is fully protected during storage and transmission. Our security measures include but are not limited to:
Data encryption: We use advanced encryption technology to ensure that all data in transmission is encrypted to prevent unauthorized access.
Access control: Only authorized employees or partners can access your data, and they are subject to strict privacy protection requirements.
Regular review: We regularly review and update our security policies to ensure that we can respond to emerging security threats.
Although we do our best to protect the security of your data, Internet transmission is not completely secure, so we cannot guarantee the absolute security of information. In the event of a data breach, we will promptly notify the affected users and take appropriate measures to resolve it.
5. User rights
As a user, you have the following rights:
Access and deletion: You have the right to request access, modification or deletion of any personal data we collect. Although we do not collect personally identifiable information, if you have any relevant requests, please contact us.
Restriction of processing: You have the right to request to limit our processing of your data, especially if you have doubts about the accuracy or legality of the data.
Privacy choice: You can choose to stop using our services, and FAN VPN will not force the collection of unnecessary data.
6. Third-party services
This application may contain services provided by third parties (such as advertising or statistical analysis tools). These third parties may have their own privacy policies and are not controlled by us. We recommend that you carefully read the privacy policy of any third-party service to understand how it handles your information.
7. Children's Privacy
We do not intentionally provide services to or collect information from children under the age of 18. If we discover that a user is under the age of 18 and has provided personal information, we will immediately take steps to delete the relevant data.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to respond to legal, technical or business changes. Any changes will be posted on this page and the new Privacy Policy will take effect immediately. We encourage you to review this Privacy Policy regularly to learn about the latest privacy protection measures.